Cherrypicker refunds credits to your account automatically when we can't deliver what you paid for. You don't need to ask.
Recruiting a candidate
When you recruit someone (from your sourcing results or through the Recruit tab), the 1 credit covers finding their profile and their contact details.
- We can't find or enrich their LinkedIn profile: you get a full refund of 1 credit for that candidate.
- We find the profile but can't find verified contact details: you get a half-credit refund (0.5 credit) for that candidate.
- We still can't send your outreach after 30 days: you get a full refund of 1 credit for that candidate.
Recruit credits aren't refunded in these cases:
- The person is a current or past employee of your company. We won't send someone an opportunity from their own employer.
- The candidate doesn't reply, or declines.
AI Sourcing
A search or Load More batch costs up to 3 credits for up to 300 candidates. The 3 credits are charged when the batch starts, and you end up paying 1 credit per 100 candidates delivered. The unused portion is refunded automatically. A batch that delivers anyone costs at least 1 credit. If a batch finds no candidates or fails, the full charge is refunded.
AI-Assisted Video Interviews
The credit is refunded if you cancel an interview before it takes place. It's also refunded automatically if the candidate doesn't book before their invite expires, or misses the time they booked. Once the candidate has started the interview, the credit isn't refunded.
How refunded credits work
- Refunds go back into your company's credit balance, not to your card.
- A refunded credit doesn't start a new 12-month clock. It's counted as if it was never spent, so it expires with your oldest credits.
- You can see every refund on the Activity tab of the Credits & Billing page. Set Activity Type to Refunds to see only those.
Credit purchases
Credits have no cash value, and amounts paid for credits are not refunded as cash. Unused credits don't entitle you to a cash refund.
Something look wrong?
If you think you were charged for something that didn't work, email support@getcherrypicker.com with the details and we'll review it. You can also ask the in-app assistant.