Credits are $5.00 each, with a minimum purchase of 300 credits ($1,500). You buy them on the Credits & Billing page.
How to buy credits
- Click your credit balance in the sidebar, or choose Billing & Credits from your account menu.
- Under Buy Credits, pick a pack or choose Custom and type the number of credits you want.
- Check the Total, then click Purchase [number] Credits.
- Complete payment on the secure checkout page.
When you're returned to Cherrypicker, you'll see a confirmation and the credits are added to your balance, which can take a moment. If you leave checkout before paying, no payment is taken.
Your first purchase starts an annual plan
Your company's first purchase starts an annual plan for that number of credits. It renews automatically once a year, for the same number of credits at the same price, until you cancel it. Every credit purchase after that is a one-time credit pack. Packs never renew, and each one is valid for 12 months from the day you buy it.
The Your plan card on the Credits & Billing page shows your next renewal date and amount. Cherrypicker also emails you 30 days before the plan renews.
You can cancel any time. Only your company owner can do this: click Cancel renewal on the Your plan card. You keep every credit you've already bought, and each batch stays valid for 12 months from the day it was added, even after you cancel. After those 12 months, those credits expire. You can click Restart renewal any time before the plan ends.
If your plan has ended, your next purchase starts a new annual plan.
Who can buy credits
- Owner: the company's billing contact. Only the owner can start an annual plan, including your company's first purchase.
- Admin: while your plan is in place, admins can buy more credits at any time.
- Member: members can spend credits but can't buy them. Ask your owner or an admin.
Larger packages
Packs above the self-serve limit aren't available to buy directly. Choose Custom, enter the amount, add a note if you like, and click Request a larger package. Anyone on your team can send the request, and our team will set it up with you.
Changing your card or getting an invoice
Your company owner can click Manage billing on the Your plan card to update the payment card and download invoices. This opens Stripe's secure billing page. Cherrypicker never stores your card details, because payments are handled by Stripe.
Need help?
Ask the in-app assistant, or email support@getcherrypicker.com.