Every Cherrypicker company workspace has three user roles: Owner, Admin, and Member.
All three roles can use Cherrypicker's recruiting features, including managing jobs, sourcing candidates, conducting outreach, and communicating with interested candidates.
The main differences are who can manage your company workspace, invite team members, and handle billing.
You can see each team member's role in Settings, under Team Members.
Workspace roles and permissions
Member: Recruiting access
Members can use Cherrypicker's recruiting features and your company's available credits.
Members can:
- Create and manage job openings.
- Browse the Talent Network and request candidate introductions.
- Use Source to find candidates with AI-powered sourcing.
- Use Recruit to start automated candidate outreach.
- Set up Talent Ticker alerts for new candidates who match a search.
- Screen and schedule interviews with candidates.
- Track recruiting activity and candidate engagement.
- Chat with interested candidates.
Members share the company's credit balance with the rest of the team.
Members cannot:
- Purchase credits.
- Invite, remove, or manage team members.
- Change team member roles.
- Edit and save company profile information, branding, or integrations.
- Manage the annual plan, payment method, or invoices.
Admin: Recruiting and workspace management
Admins have all the recruiting capabilities of members, plus permission to manage your company's workspace.
Admins can:
- Invite new teammates, and resend or cancel pending invites.
- Promote members to admins or change admins to members (except their own role or the owner's).
- Disable or remove team members.
- Edit and save your company's information under Company Details.
- Edit White-Label Branding and manage Integrations.
- Purchase additional credits after the company's first credit purchase.
- Purchase sourcing support.
- Apply to the Cherrypicker Partner Program.
Important: Admins cannot make the company's first credit purchase, cancel or restart the annual plan's renewal, or update the payment method and invoices. These are reserved for the workspace owner.
Owner: Full workspace and billing control
Every Cherrypicker company workspace has exactly one owner. The owner is usually the person who first registered the company and is the primary billing contact.
Owners have all admin and recruiting capabilities, plus exclusive permission to:
- Make the first credit purchase: This starts your company's annual plan.
- Manage annual renewal: Cancel or restart the annual plan's renewal.
- Manage billing details: Update the payment method and view or download invoices.
After the first credit purchase, admins can also buy additional credits.
The owner's role can't be changed, and the owner can't be removed by other workspace users.
How to change a team member's role
Owners and admins can change a teammate's role.
- Click your name at the bottom of the left sidebar, then click Settings.
- Under Company, click Team Members.
- Click the ... menu next to the teammate.
- Choose Promote to Admin or Change to Member, depending on their current role.
Their permissions update to match the new role.
You can't change your own role or the owner's role. If you need your own permissions changed, ask another admin or the owner.
Troubleshooting common permission issues
Why can't I purchase credits?
It depends on your role and whether your company has made its first credit purchase.
- Members: Can't purchase credits. Ask an admin or the owner.
- Admins: Can purchase additional credits after the owner's first purchase.
- Owners: Can make the first purchase and buy additional credits.
If your company hasn't purchased credits yet, the owner must make the first purchase.
Why can't I update our payment card or download invoices?
Only the company account owner can manage the payment method and invoices. Ask your workspace owner.
Why can't I edit my company profile?
Only company account owners and admins can save changes to Company Details. If you're a member, ask an admin or the owner to make the change or update your role.
Why can't I invite or remove a teammate?
Team management is only available to owners and admins. If you're a member, ask an admin or the owner.
Why can't I change my own role?
Nobody can change their own permissions. Ask another admin or the owner to update your role.
How do I transfer ownership to someone else?
Ownership can't be transferred from team settings. Email support@getcherrypicker.com and we'll move it for you.
Need help?
Ask the in-app assistant, or email support@getcherrypicker.com.